1. Acceptance of Terms
By accessing or using the Business Buddies platform ("Service"), operated by Business Buddies ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.
2. Description of Service
Business Buddies is a customer relationship management (CRM) platform built for service-based businesses. The Service helps users manage and grow their client relationships through the following core features:
- Automated Review Reminders: Send automated reminders to past clients at convenient, respectful times to request reviews, helping you build your online reputation without the manual follow-up. Review reminders are only sent to clients who have been added to your account and whose contact information you have lawful permission to use. Clients may opt out of reminders at any time through a link included in every message
- Client Management: Organize your clients and outreach history in one place, eliminating the need for separate spreadsheets or third-party CRMs
- Website Lead Form Integration: Embed a lead form on your website so new inquiries flow straight into your Business Buddies CRM. No manual entry needed
- Referral Texting Campaigns: Send text-based referral campaigns to past clients, encouraging them to refer new customers to your business. By using this feature, you confirm that all recipients have provided prior express consent to receive text messages from you. Business Buddies sends these messages on your behalf, but you are responsible for maintaining valid consent records for each contact
- Lead Uploads: Upload your own client and lead lists into Business Buddies. Explicit consent is required to be eligible to upload leads. You represent that any contacts uploaded were collected lawfully, that each contact has given you permission to reach out to them via phone number, and that you have the right to contact them for business purposes. Business Buddies is not responsible for contacts uploaded without proper consent
All emails and text messages sent through Business Buddies include a clear opt-out mechanism. Clients in your CRM may unsubscribe or opt out at any time by clicking the unsubscribe link in any email, replying STOP to any text message, or requesting removal directly from you. Once a client opts out, Business Buddies will automatically stop sending them further communications on your behalf. You agree not to re-add or re-contact any client who has opted out unless they provide new, explicit consent.
We also provide optional voice call notification services, as described in Section 4 below, to notify users when bug reports or feature requests they submitted have been resolved.
3. Account Registration
To use certain features of the Service, you must create an account. You agree to provide accurate and complete information during registration and to keep your account information up to date. You are responsible for maintaining the confidentiality of your account credentials.
4. Consent to Receive Voice Call Notifications
Business Buddies offers an optional automated voice call notification feature to users of Business Buddies. By using this feature, you acknowledge and agree to the following:
- Double Opt-In Consent: Voice call notifications require two separate acts of consent. First, you must have a registered account with notification preferences enabled in your account settings. Second, you must explicitly check an opt-in checkbox on each individual bug report or feature request submission to indicate you want to receive a phone call when that specific issue is resolved. The checkbox is unchecked by default. You must affirmatively select it each time.
- Nature of Calls: Calls are brief (approximately 18 seconds), automated, outbound notifications informing you that a bug or feature you reported has been resolved. Calls are not marketing, promotional, or sales-related.
- Call Frequency: You will only receive a call for a specific bug report or feature request that you individually opted into. You will not receive repeat calls for the same issue. There is no recurring call schedule . Calls are triggered solely by the resolution of issues you opted into.
- Opt-Out: You may revoke your consent and opt out of voice call notifications at any time by: (a) updating your notification preferences in your account settings, or (b) following the opt-out instructions provided during any call. Once you opt out, you will not receive any further voice call notifications unless you re-enable the feature and opt in again on a future submission.
- Phone Number: Calls will be placed to the phone number associated with your account. You represent that you are authorized to receive calls at that number and that the number belongs to you.
- Call Recording: Voice call notifications are not recorded. If this changes in the future, we will update this policy and notify you before any recording takes place. You will be informed at the start of any recorded call and may decline or hang up at any time.
- No Obligation: The voice call notification feature is entirely optional. You are not required to opt in to use any other part of the Service.
5. Consent and Compliance for Outreach Features
Business Buddies provides tools that allow you to contact clients and leads via phone calls, text messages, and automated reminders. By using any of these outreach features, you agree to the following:
- Your Responsibility: You are solely responsible for ensuring that every contact you reach out to through Business Buddies has provided valid, prior express consent to be contacted by you. This applies to review reminders, referral texting campaigns, uploaded leads, and any other communication initiated through the platform
- Applicable Laws: You agree to comply with all applicable federal, state, and local laws governing communications, including but not limited to the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and any state-specific consent or do-not-call regulations
- Record Keeping: You are responsible for maintaining records of consent for each contact. Business Buddies may request proof of consent at any time and may suspend or terminate your access to outreach features if consent cannot be verified
- No Unsolicited Contact: You may not use Business Buddies to send unsolicited messages, spam, or contact individuals who have not opted in. Misuse of outreach features may result in immediate account suspension
- Do-Not-Call Registry: You are responsible for checking phone numbers against the National Do-Not-Call Registry and any applicable state do-not-call lists before initiating outbound calls or text messages through the platform. Business Buddies does not automatically screen numbers against these registries
- Third-Party Service Providers: Voice calls and text messages sent through Business Buddies are delivered via Twilio, a third-party communications provider. By using our outreach features, you agree to comply with Twilio's Acceptable Use Policy (available at twilio.com/legal/aup) in addition to these Terms. Business Buddies reserves the right to suspend outreach features if your usage violates Twilio's policies
6. General User Obligations
You agree not to misuse the Service, including but not limited to: violating any applicable laws, infringing on the rights of others, attempting to gain unauthorized access to the Service or its systems, or using the Service for any unlawful or fraudulent purpose.
7. Intellectual Property
All content, features, and functionality of the Service are owned by Business Buddies and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without express written permission.
8. Privacy
Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and use of your information as described in the Privacy Policy. Phone numbers provided for voice call notifications are used solely for the purpose of delivering the notifications you consented to and are not shared with third parties for marketing purposes.
9. Limitation of Liability
To the fullest extent permitted by law, Business Buddies shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of the Service.
10. Modifications to Terms
We reserve the right to modify these Terms of Service at any time. We will notify you of material changes by posting the updated terms on the Service with a revised "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the modified terms.
11. Termination
We may terminate or suspend your account and access to the Service at our sole discretion, without prior notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties.
12. Contact Us
If you have any questions about these Terms of Service, please contact us at [email protected].